TrailerHub ("we", "our", "us") operates the website trailerhub.online. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Information We Collect
We may collect the following types of information:
- Account information: Name, email address, and password when you create an account.
- Business claim information: Business name, role, and contact details when you claim a listing.
- Usage data: Pages visited, search queries, browser type, IP address, and device information collected automatically via cookies and analytics.
- Third-party data: Business information sourced from Google Maps and public records (names, addresses, ratings, reviews, opening hours).
2. How We Use Your Information
- To operate and maintain the TrailerHub directory
- To process business claim requests and verify ownership
- To personalise your experience and provide relevant search results
- To communicate with you about your account or listing
- To improve our website, content, and services
- To comply with legal obligations
3. Disclosure of Information
We do not sell your personal information. We may share information with:
- Service providers: Hosting (Vercel), authentication (Supabase), and analytics services that help us operate the website.
- Legal authorities: When required by law, court order, or to protect our rights.
4. Cookies
We use essential cookies for authentication and session management. We may also use analytics cookies to understand site usage. You can control cookies through your browser settings.
5. Data Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, and disclosure. However, no method of electronic storage is 100% secure.
6. Your Rights
Under the Australian Privacy Act, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your account and associated data
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)
7. Third-Party Links
Our directory contains links to external business websites and Google Maps. We are not responsible for the privacy practices of these third-party sites.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.
9. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, contact us at: hello@trailerhub.online
